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wacha staff contact information

Click here to see a list of WACHA's board of directors

Currently the WACHA staff consists of five individuals - all of whom are Accredited ACH Professionals. Please feel free to contact anyone on the WACHA staff at any time with your questions and issues. The following is specific information regarding who to call for assistance.

Mary Gilmeister, President - mgilmeister@wacha.org

Mary oversees the day-to-day operation of WACHA, serves as WACHA's liaison with NACHA, the national ACH association and various government entities, and conducts training for WACHA members and others nationwide. Contact Mary with ACH issues, check issues and for general information.

Luann Kohlmann, Director of Education - lkohlmann@wacha.org

Luann is responsible for the development of WACHA's training schedule and curriculum and the processing of registrations to participate in WACHA's training. Luann is also WACHA's primary training instructor and provides assistance with ACH audits when necessary.

Karen Howlett, Director of Marketing - khowlett@wacha.org

Karen is responsible for developing WACHA's marketing materials and communications. Karen is also responsible for WACHA's day-to-day administrative tasks and coordinates WACHA’s annual conference.

Jennifer Muche - Director of Membership Services - jmuche@wacha.org

Jenny responsible for overseeing WACHA's membership program and handles membership inquiries. Jenny is also responsible for handling WACHA's internal accounting tasks and provides assistance with ACH audits and training.

Andy Barlow – Director of Audit & Onsite Advisory Services - abarlow@wacha.org

Andy oversees WACHA's audit and onsite advisory services, and conducts ACH audits on behalf of WACHA's members. Andy is also responsible for the development of WACHA's onsite advisory services and assists with training.

MARCI lilly – Member Services and Auditor  - MLILLY@wacha.org

Marci assists in planning and conducting audits on ACH and RDC systems according to the NACHA Rules and FFIEC Retail IT Handbook. Marci also works with WACHA’s membership program, internal accounting and assists with training.