PAR/WACHA's E-University!

New to our educational offerings is an economic on-demand learning system called E-University! 

eUniv

E-University is training on your terms, designed to fit your goals and work into your schedule. You can take sessions at your own pace, anytime, any day, from anywhere!

E-University offers individual courses and modules. Courses are similar to a webinar and are 30-90 minutes in length. Modules are bite-sized sessions that focus on a specific topic and can be completed in 10-15 minutes.

E-University combines a visual presentation with presenter voice streaming.  Sessions are led by Accredited ACH Professionals (AAP), National Check Professionals (NCP) and industry experts. Many sessions are designed to be used for continuing education credits.

Courses may contain reference and take away materials to be used immediately at your organization.

Learn your way to meet your needs!

Select the Course Title below to enroll online or 

To print and fax a registration form click here >>  E-University Registration Form <<


ACH Curriculum

2017 ACH Rule Changes

We will see new capabilities and requirements to the ACH Network in 2017. Phase Two of Same Day ACH will be implemented, allowing for faster debit transaction settlements, and the new rule requiring ODFIs to register their Third-Party Senders goes into effect. This session teaches you how to avoid unnecessary rules violations, customer dissatisfaction and financial losses due to non-compliance with the ACH rules.

This Session Covers:

    • NACHA Operating Rules Changes
    • Same Day ACH-Debits
    • Third-party Topics
    • And Much More!


ACH Audit Review

2 Part Learning Path

How would your financial institution fair after your ACH Audit? This two-part course provides insight into the most pressing compliance issues addressed in your ACH Audit. We identify the areas that are most often found to be out of compliance with Appendix Eight. Enroll in this course today so you can put all the necessary procedures in place and ensure full compliance!

This Session Covers:

  • Appendix Eight of the NACHA Operating Rules
  • Common areas of non-compliance
  • Procedures to implement for full compliance

Who should attend: Suitable for ACH Operations & Management and Compliance Officers as well as ACH Auditors

2.4 AAP Continuing Education Credits (2-Part Course)


Advanced Exception Handling of IAT's

AAP Credits

International ACH Transactions (IAT) have specific handling requirements which are mandated by OFAC. This session will give you step by step procedures on how to handle suspect and return entries.  Proper handling of IAT Exceptions can save your financial institution time and money along with minimizing your risk.

>> 1.8 AAP Continuing Education Credits


ACH Fundamentals

Aap Credits 1 2ACH Fundamentals is designed to give you the foundation you will need to understand ACH processing.  You will gain a broad insight to the Automated Clearing House Network and the processes it follows.  This session will highlight many different areas such as:

  • The Participants in the ACH network
  • Acronyms and their meanings
  • Processing flow of an ACH transaction 

Who should attend: This session is ideal for individuals new to ACH Operations, Cash Management and Frontline Personnel

>> 1.2 AAP Continuing Education Credits


Complying with the ACH Security Framework

Aap Credits 1 2Our auditors are out in the field and finding that compliance with the recent ACH Security Frame requirement is the most common ACH Audit finding in 2014.  Join us to learn how to be in compliance with the audit requirement, but more so, to find out the best practices to ensure the most secure environment for your origination processes.  In addition, we will look at the policies and procedures which need to be in place for both you the ODFI and your originating clients.
Be secure and in compliance with the ACH audit! 

>> 1.2 AAP Continuing Education Credits


The Deceased Accountholder and Fed Payments

AAP Credits

How do you handle incoming ACH entries if your account holder is deceased? Are the right policies and procedures in place to ensure your Financial Institution does not incur a loss due to incorrect handling of Death Notification Entries (DNE)? This course provides you with a greater understanding of:

  • Government benefit payments
  • Reclamation rules for both government and corporate entities
  • How to handle reclamations and DNEs to limit your liability
  • Constructive knowledge of death versus actual knowledge of death
  • How to handle ACH payments once you have knowledge of an account holders death 

Who should attend:  Suitable for ACH Operations, Frontline/Customer Service personnel, Branch Personnel and AAP Candidates.

>> 1.8 AAP Continuing Education Credits


File Formats

Are File Formats creating processing errors for your financial institution? It is important to understand both the ODFI and RDFI file formats to minimize them. This course specifically addresses the information needed to create the perfect ACH file, including:

  •   File layout
  •   Record sequence
  •   Field definitions and requirements (based on SEC code)
  •   Common causes of rejections


Government Payments

3 Part Learning Path

AAPDo you know how to handle government returns, DNEs, or NOCs? Do you understand your liability for government payments posted in error? Why not gain insight into how Government payment rules differ from ACH rules to provide peace of mind that you have all the right answers. This course provides clarification for:

  • How Governments rules differ from ACH rules
  • How to enroll an account holder to receive Government payments
  • How to handle Returns, DNEs, NOCs, and the required timeframes
  • How to handle Governments Reclamations
  • How to handle reports of “non-receipt of items”

Who should attend:  This course is ideal for ACH Operations, Branch Personnel, Compliance Officers, AAP Candidates and ACH Auditors.

>> 5.4 AAP Continuing Education Credits


Mastering Stop Payments

Aap Credits 1 2

Are your procedures for handling stop payments up-to-date with the ACH rules? “Mastering Stop Payments” will guide you step-by-step through the process of handling stop payment orders, from the account holder request to the return itself. Don’t let it go until your next ACH audit. Learn the latest ACH stop payment rules and reduce your risk by creating clear and concise procedures.

This Session Covers:

  • The process of stop payment orders
  • ACH stop payment rules
  • The best procedures to manage stop payments

Who should attend: This session is ideal for ACH Operations, AAP Candidates and ACH Auditors

>> 1.2 AAP Continuing Education Credits


Performing Your ACH Risk Assessment

AAPNew IconAn ACH Risk Assessment is a required part of your risk management program according to the ACH Rules. Are you ready to perform yours? PAR will present this webinar focusing on the risks associated with ACH operations and how to implement a comprehensive ACH Risk Assessment.

You will hear what the current risks are and how they can affect even the smaller institutions (or maybe especially the smaller institutions).  You will learn where to establish controls to protect your organization from ACH losses and risk exposure.  We will discuss some of the common risks found during ACH Risk Assessments including:

  • Best practices in cyber security
  • Board of Director involvement
  • Monitoring ACH risk and what reports should I be reviewed
  • What are the regulators hot topics

Who should attend:  This session is ideal for ACH Operations & Management and Compliance Officers

1.8 AAP Continuing Education Credits


PPD, CIE or WEB Credit: Which Do you Use?

Aap Credits 1 2Much confusion has surfaced with the implementation of the WEB Credit rule and how it relates to the external transfers done by your consumer accountholder.  The confusion lies in the new requirement that any entry, in which a consumer authorizes a credit to be sent to another consumer account, needs to be sent as a WEB Credit regardless of authorization.  This type of transfer within your financial institution is commonly set up as a PPD. This course will walk through the requirements of PPDs, CIE (consumer to corporate) and WEB Credits and use scenarios to help understand where and why the different codes need to be used.

You will learn:

  • Differences between PPD, CIE and WEB Credit
  • Authorization requirements
  • Differences between P2P, A2A, B2B
  • Originator/ODFI Rule and Audit Requirements when using theses SEC codes

>> 1.2 AAP Continuing Education Credits


RDFI Exception Handling/Return Processing

2 Part Learning Path

AAPAre you effectively handling your ACH exceptions? Is your financial institution at risk of incurring losses due to improper handling? Register today for “RDFI Exception Handling/Return Processing” to learn how to handle the challenges of unposted items, stop payments and unauthorized entries. This session provides scenarios and case studies to aid your staff in these daily occurrences. We will look at:

  •          ACH return reasons
  •          Notification of change
  •          Return time frames
  •          When to use the Written Statement of Unauthorized Debit (WSUD) form
  •          Stop payment vs. revoked authorization or unauthorized transactions 

Who should attend: This session is ideal for ACH Operations, AAP Candidates, Compliance Officers and ACH Auditors

>>  3.6 AAP Continuing Education Credits


RDFI Roles and Responsibilities

3 Part Learning Path

AAP

Have you ever wondered what the roles and responsibilities of the Receiving Depository Financial Institution (RDFI) are? If so, course will define them and provide guidance on how to properly access incoming ACH transactions while adhering to ACH rules. 

This session highlights:
• ACH network participants
• Warranties and Obligations of the RDFI
• Standard Entry Class Codes and how they apply
• Funds Availability
• Exception processing (NOC’s and Returns)
• Overview of Government payments

>> 5.4 AAP Continuing Education Credits


Same Day ACH: Getting Ready for Debits

AAPNew IconNow that Phase One of Same Day ACH has been implemented, it is time to prepare for Phase Two and the implications of introducing debits to the process. You will have opportunities to add services to your existing ACH capabilities, along with plenty of other benefits that come with Same Day ACH! Join us in preparing for Phase Two of Same Day ACH!

This Session Covers:

  • Same Day ACH: Debit Transactions
  • New ACH services you can offer
  • Case studies illustrating the benefits of Same Day debits
  • How to handle Same Day Exceptions

Who should attend:  This session is ideal for ACH Operations, AAP Candidates, Compliance Officers and ACH Auditors.


Tax Refunds: Postings and Exceptions

Aap Credits 1 2

The IRS issues over 101 million tax refunds on a yearly basis and over 80% of these are via Direct Deposit.  The average refund amount is over $3,000.  With such a high volume, it is imperative that your financial institution handle tax refunds with the utmost care and caution to avoid large dollar losses that can be caused by not understanding the unique requirements of IRS tax refunds.  These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items.  This session will cover the rights and obligations of the financial institution, accountholder, and tax preparer. What happens when the name and account number do not match?

  • What happens if the account is closed?
  • What happens if the account holder is deceased?
  • What happens if the payments post to the wrong account and who is at fault?
  • What are the rights and obligations of the RDFI, customer, and tax preparer?

Ensure you handle these exceptions correctly to minimize the liability of your financial institution.

  • BONUS: Handouts will include a Quick Reference for Handling Federal Government Tax Refunds According to the Green Book 

Who should attend:  This session is ideal for ACH Operations, Branch Personnel, Compliance Officers and AAP Candidates

>> 1.2 AAP Continuing Education Credits 

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ACH Origination Curriculum

Third Party Training Bundle

A total of 5 (10-15min) Modules

New Icon

Third Parties are the talk of the town and have become highly regulated in both the private and public sectors, but do you really understand what the talk is all about?

 

WACHA has created a NEW Third Party Training Bundle to ensure that you know and understand the requirements of being a third party or doing business with a third party.  This series of modules will identify each type of third-party and define the actions each performs in the ACH network.  The series will also look at third party rules, audit requirements, risk management practices along with the agreement requirements. 

  • Identifying Third Parties
  • Third Party Rules and Risks
  • Third Party Agreements
  • Third Party Scenarios
  • Auditing Your Originators and Third Party Senders

Special Introductory Price of $299 | Non-Members $598 
(5 courses for the price of 4)

 

*Includes training for 5 originators ($25 per additional originator)


Originator Training Bundle

A total of 8 (10-15 min) Modules

New Icon

To ensure your Originators are in compliance with the NACHA Operating Rules, WACHA has created the NEW Originator Training Bundle

 

One of the top ACH audit findings in the lack of education for the Originators.  These modules will give your originators a basic understanding of the ACH Rules and their responsibilities to the ACH network.  You can offer all or chose just a few of these short modules for your originators according to their specific needs.  Originators can view these online modules at their convenience 24/7.  All you have to do is complete a registration form for each originator, provide them the online access instructions and they can be on their way. 

This bundle includes the following modules:

  • Originator 101—General overview of ACH origination
  • Authorization for the PPD & CCD Standard Entry Class Codes
  • Authorization for the ARC, BOC, POP & RCK Standard Entry Class Codes
  • Authorization for the WEB & TEL Standard Entry Class Codes
  • Prenotification Entries for Originators
  • Notification of Change Entries for Originators
  • Returns for Originators
  • Reversals for Originators 

Members can take advantage of our Special Price of $299 | Non-Members $598

 

*Includes training for 5 originators ($30 per additional originator)


Auditing Your Originators and Third Party Senders

AAP CreditsHow might your ODFI mitigate your financial institution’s risk for ACH origination? This session reveals what an originator audit entails. You will take part in hands on training while completing part of an audit using case studies to test your skills and understanding. Afterwards, you will have a clear understanding of what to look for when auditing originators. 

Who should attend:  This session is ideal for ACH Operations & Management, Compliance Officers, ACH Auditors


Identifying, Registering & Auditing Third-Party Senders

AAP CEC

NACHA has just passed a new rule that requires every Originating Depository Financial Institution (ODFI) to either register its third-party sender customer(s) with NACHA, or provide NACHA with a statement that it has no such customers. The Rule becomes effective September 2017. You will take away a clear understanding of how to identify and audit your third-party senders.

This Course Covers:

  • How to identify third-party sender relationships
  • Requirements of NACHA’s new registration rule
  • Guidance on the registration process
  • Compliance with NACHA’s third-party sender audit requirement


ODFI Roles and Responsibilities

3 Part Learning Path

AAP Prep

Do you fully understand the roles and responsibilities of the ODFI? This course will navigate you through a day at an ODFI to address specific origination risks, responsibilities, warranties and obligations to help ODFI’s make the right decisions as you establish relationships with originating companies. 

You will learn about: 

  • Basics of the ACH network
  • Origination Risk
  • Agreements
  • Exposure limits
  • File Formats
  • File Processing
  • Obligations and Warrantees


Onboarding Your Originators & Setting Exposure Limits

AAP Credits

Whether you’re ready to add your first ACH originator, or you’ve been adding ACH originators for years, you need to have processes and procedures in place to onboard those originators. This session will help you gain a greater understanding of doing your due diligence and the criteria needed to evaluate and underwrite your originators and in turn establish the appropriate exposure limits as required by the ACH Rules. Reduce your FI’s risk when you gain:

  • An understanding of the different types of risk
  • Comprehension of what exposure limit are and why they are needed
  • Knowledge of the criteria needed to evaluate your originators and set appropriate Exposure Limits
  • Procedures to review Exposure Limits
  • Information on handling over-limit file activity 

>> 1.8 AAP Continuing Education Credits


Originator 101

Do you fully understand the roles and responsibilities of the Originator? This course will navigate you through the ACH network specifically from the origination perspective. Understanding the warranties and liabilities of the ODFI will help in making the right decisions as you establish relationships with originating companies. You will learn about:

  • Basics of the ACH network
  • Origination Risk
  • ODFI Obligations and Warrantees
  • Agreements
  • Exposure limits
  • File Processing

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AAP Prep Curriculum

Becoming An AAP

Are you thinking about becoming an Accredited ACH Professional? Sign up for this free webinar to gain better insight into the value of becoming an AAP along with the benefits you and your organization will see. WACHA’s “Becoming an AAP” webinar will show you how to successfully prepare for the AAP test and then how to maintain your accreditation once you’ve passed! With nothing to lose, sign up today.

 Who should attend:  This session is ideal for anyone who would like to find out more about AAP and its benefits!

Register Now

 

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Check Curriculum

Why Become an NCP?

Have you thought about becoming a National Check Professional? By attending this session you will understand the value in becoming an NCP. We will show you what the exam consists of and what you need to do to prepare for the upcoming exam. It is not too early to start preparing for the exam which will be given April-May timeframe.  Attend this session and kick-start your preparation!

Who should attend:  This session is ideal for NCP candidates, Operations & Management, Compliance Officers

 


Check 101 & 102

2 Part Learning Path

AAP CECFor years we have heard that we are becoming a paperless society. While there has been a steady decline of checks being processed through the traditional check flow, there are still billions of checks processed annually. A need to understand the fundamentals of check processing remains. Whether you are new to check processing or in need of a refresher before starting your NCP exam preparation, this two-part course will provide essential information. This session includes a history and the required components of a check along with check processing regulations. This is a must for tellers and staff new to checks! This workshop will cover:

  • Components of a check
  • Types of checks
  • UCC 3&4
  • Stale & postdated checks
    • Presentment
    • Life cycle of a check
  • Elements of a proper endorsement
  • ECCHO Rules
  • Retrieval -Retention

>> 3.6 AAP Continuing Education Credits 


Check Acronyms from A to Z

ECCHOEd

ECCHOEd logoDo you speak and understand check? The payments industry has its own language and this light-hearted session discusses common acronyms used in Check processing.

30-minute session worth .60 NCP CE Credits


ABC’s of the ICL (Image Cash Letter)

NCP CE Workshop from ECCHO

NCPNearly 13 billion transit check images were exchanged across the U.S. in 2015. Images follow nationally accepted X9 formatting standards. And when grouped into ICLs (image cash letters), the standard format is the X9.100-187 standard. Who is X9 and what are these standard formats? What makes up an image cash letter and what does it actually look like? Select this session and learn from the experts!


Canadian Cheques

ECCHOEd

ECCHOEd logoThis session provides an overview of Canadian Banking, its transformation to a cheque image environment and highlights of the ECCHO Canadian Cheque image exchange Rules

30-minute session worth .60 NCP CE Credits


Check Exceptions and Timely Returns

ECCHOEd

ECCHOEd logoStatutory and regulatory requirements for returns, common return reason codes, and an overview of the X9 standard records required for presentment, return and re-presentment.

60-minute session worth 1.2 NCP CE Credits


Check Images and Faster Payments

ECCHOEd

ECCHOEd logoIf you have wondered about the Fed’s Faster Payments Project and how it relates to the evolution of payments across the globe, you will be interested in these comments. 

15-minute session worth .30 NCP CE Credits


Check Payments 101

ECCHOEd

ECCHOEd logoBasics of check payments including rules and agreements, common Day 1 and Day 2 processes and considerations for both returns and adjustments.

30-minute session worth .60 NCP CE Credits


Duplicates 101 -- Understanding the Concepts

ECCHOEd

ECCHOEd logoLearn about the basics of RDC-caused duplicates including: definitions and warranties, history and impact, resolving duplicates, re-presentments, and avoiding duplicates.

30-minute session worth .60 NCP CE Credits


Duplicates 201 -- Holder in Due Course Issues

ECCHOEd

ECCHOEd logoSecond in a series on duplicates. Learn about "holder in due course" definition, issues that are occurring as a result of mobile RDC, and suggestions for managing these issues.

30-minute session worth .60 NCP CE Credits


Float in Today’s Image Exchange World

NCP CE Workshop from ECCHO

NCPWho remembers double-digit interest rates? Rates are just one of the float considerations in today’s banking environment. Clearing of check payments used to involve paper check transportation. Today, check clearing is a full image exchange environment. How does that impact the float department and more importantly, the bank’s balance sheet? Join this session and learn about float, why it’s still important in today’s image check clearing process, and take away some key considerations from two of the nation’s top payments and float experts.


Image Exchange What If's

ECCHOEd

ECCHOEd logoWhat is a warranty and what is an indemnification? This session will cover some of the most common breach of warranty examples such as duplicates and MICR mismatches. 

45-minute session worth .90 NCP CE Credits


Learning to Navigate the FFIEC Guidance

NCP CE Workshop from ECCHO

NCPWhen you think of the FFIEC guidance, do you think about remote deposit capture, information security, retail payments guidance and more? Join this workshop and let the experts walk you through the key points of the various guidance documents and booklets to enable you to more easily navigate the FFIEC to support your organization. 


Mobile RDC Considerations RDC and the Real World

NCP CE Workshop from ECCHO

NCPWhat happens when you move to an all-image exchange environment? Consider the shift in how payments are initiated today. Check deposits can come into the banking system through many different channels including remote deposit capture of original checks at the branch, via image-enabled ATMs, and via a mobile device. Learn from a RDC auditor about real world examples and how RDC is changing the way we do our banking today.


Payment Strategies

NCP CE Workshop from ECCHO

NCPFaster Payments – what does that mean to you? Join us for an informative overview of the new Federal Reserve initiative ‘Strategies for Improving the U.S. Payment System’ or how to achieve faster payments in the U.S. payments systems. Learn about the task force discussions underway and what impact this may have on your financial institution or business in the future.


Payment System Overview

ECCHOEd

ECCHOEd logoOverview of the payments system, state and federal regulations related to check payments, need for rules/agreements for image exchange, and an industry view of check payments. 

30-minute session worth .60 NCP CE Credits


Regulation CC Proposals

ECCHOEd

ECCHOEd logoPresents background on Federal Reserve’s Request for Comment (RFC) on potential changes to Regulation CC. It reviews in detail both the 2011 and 2013/2014 proposals.

90-minute Session worth 1.80 NCP CE Credits


Retention -- Yes, No, Maybe

ECCHOEd

ECCHOEd logoPresents legal and operational retention considerations and requirements for original checks and image/copies. 

45-minute session worth .90 NCP CE Credits


Rules and Regulations for Check Processing

ECCHOEd

ECCHOEd logoThere are layers of rules and regulations for check processing. This high-level session overviews the rules and regulatory environment.

45-minute session worth .90 NCP CE credits


Ten Years of Distributed Image Capture Where We’ve been & Where We’re Headed

NCP CE Workshop from ECCHO

NCPCheck payments have moved from paper check exchange to image exchange and from centralized processing locations to distributed capture. Join us and learn more about what drives payments processing today and the system impacts, new products, and risk management in a rapidly evolving world of RDC and mobile RDC.


The FFIEC and Guidance for Remote Deposit Capture

NCP CE Workshop from ECCHO

NCPSession focuses on the FFIEC guidance in general, the purpose of the Retail Payments guidance and specifically the updated guidance from Jan-2009 regarding remote deposit capture risk. Recommended components for RDC agreements are discussed as well as mobile RDC considerations. Recent enforcement cases relative to RDC are presented with accompanying legal analysis.


The Future of Checks

ECCHOEd

ECCHOEd logoConsider the significant transition that the check system has undergone and whether checks have a future. 

30-minute session worth .60 NCP CE Credits


UCC Top Ten

ECCHOEd

ECCHOEd logoWhat are some of the key provisions everyone should know about the Uniform Commercial Code? This session provides the details in a simple UCC Top Ten Countdown. 

30-minute session worth .60 NCP CE Credits

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Fraud Curriculum

Anti-Money Laundering Regulations Compliance

AAP Credits

This webinar will provide a comprehensive overview of Anti-Money Laundering (AML) regulations such as the Bank Secrecy Act, the USA PATRIOT Act and OFAC, including new developments in the AML regulatory scene. We will focus on how these regulations relate to your Financial Institution’s compliance responsibilities and liabilities as well as warning signs to monitor. We will finish up this session looking at successful case studies that show why compliance is important, not just as a Financial Institution, but as Americans.

This Session Covers:

  • Overview of Anti-Money Laundering (AML) regulations
  • Compliance of BSA/AML and warning signs
  • New developments in AML
  • Case studies

Who should attend:  This session is ideal for Compliance Officers and Staff, ACH Management and Operations

>> 1.8 AAP Continuing Education Credits


Corporate Account Takeover

AAP CreditsCan you detect a “Corporate Account Takeover”? Do you have the policies and procedures in place to protect your customers? If not, learn best practices for mitigating the threat of corporate account takeovers and how to reduce that loss when identity theft occurs. We will address takeover schemes, strengths and weaknesses of prevention methods, detection tips, and how to respond to a crisis event. 

Attendees will hear a detailed analysis of a real-life corporate account takeover initiated by a keylogger within five minutes of acquiring account information. We will review the crisis as it unfolded, with a minute-by-minute breakdown of the detection and successful response that deterred the attack and averted any loss.

Event topics:

  • Description of account takeover methods including malware and keylogging
  • Protection: out-of-band verification, dual control, device identification, and challenge questions
  • Detection: alarming symptoms and unusual activity on your computer system
  • Response: reviewing options, determining protocol, deciding whether to shut down the system
  • Survivor story: step-by-step breakdown of a real account takeover and the successful outcome

Who should attend:  This session is ideal for ACH Operations & Managers, Compliance staff

>> 1.8 AAP Continuing Education Credits


Child Identity Theft: Protect the Children!

Aap Credits 1 2A representative from the Office of Privacy Protection will be discussing the growing problem of child identity theft. Topics will include why children are vulnerable to identity theft, how it happens and the steps guardians can take to protect their child from becoming a victim. Learn how to limit the risks of Child Identity Theft, so you don’t have to repair the damage later.

>> 1.2 AAP Continuing Education Credits



Data Breaches and Data Security for Businesses

Aap Credits 1 2The news headlines have been filled with data breaches by companies across the nation. Join the Wisconsin Office of Privacy Protection to learn about Wisconsin’s data breach notification law and what personal information is covered. Receive tips and best practice information to set data privacy and security policies for your business. Leave with a better understanding of the leading causes of data breaches and major risk factors.  This session will be lead by a representative from the Wisconsin Office of Privacy Protection /Bureau of Consumer Protection.

Who should attend: This session is ideal for ACH Operations & Managers, Compliance staff and Frontline Personnel

>> 1.2 AAP Continuing Education Credits



Identity Theft: It can happen to anyone!

Aap Credits 1 2This course is designed to raise awareness and educate consumers on how to safeguard their data and understand risks of sharing personal information. Almost everyone with Internet access is using some form of social media. Social networking sites make it possible to connect people with similar interests and activities across the world. But sharing too much information can be dangerous, and lead to identity theft. Join the Wisconsin Office of Privacy Protection for a presentation that will explain the different types of identity theft, how to recognize it and how to prevent it – including information about Fraud Alerts and Security Freezes.  Learn the different types of social networking sites, the risks that come with them and tips on maximizing privacy settings.

Who should attend: This session is ideal for ACH Operations & Managers, Compliance staff and Frontline Personnel

>> 1.2 AAP Continuing Education Credits


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Frontline Curriculum

ACH for the Frontline

AAP Credits

Your frontline staff is some of the most important people in your financial institution as they are the first people your customers see.  Are these staff members educated on the basics of ACH to help better answer your customer’s questions?  Unfortunately many times we overlook the importance of giving these staff members the basic training needed.  This webinar will focus on the basics of ACH and will help provide your frontline staff with tools that will help them answer questions regarding ACH.  This session will include:

  • ACH Basics
  • The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
  • The basics of Government Payments

Who should attend: Suited for Tellers and Teller Supervisors, All Retail and Customer Service Personnel

>> 1.8 AAP Continuing Education Credits


Regulation E for Frontline Staff

AAP Credits

Your customer service representatives are often the first point of contact when you have an accountholder who needs to report an error. Does your frontline staff understand Regulation E and all of the intricacies of complying with this regulation? Keeping your staff informed of the requirements of Regulation E will help ensure your financial institutions’ compliance and improve accountholder satisfaction.

Who should attend: Suited for Tellers and Teller Supervisors, All Retail and Customer Service Personnel

>> 1.8 AAP Continuing Education Credits

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Regulation Curriculum

Regulation E Error Resolution vs. the NACHA Operating Rules

AAP CreditsHow does Regulation E relate to the NACHA rules? Financial institutions are obligated to investigate consumer disputes regarding unauthorized electronic transactions for ACH, ATM and debit card entries under Regulation E within 60 day of transmission of the customer’s account statement.  An ACH entry can be returned unauthorized within 60 days of settlement date.  What will you do if a consumer claims an ACH entry is unauthorized beyond the ACH Rules 60 days? This webinar will ease your confusion as to your obligations to adjust consumer "unauthorized" entries under NACHA rule provisions or Regulation E.  Real case studies will step you through which rule to follow.

>> 1.8 AAP Continuing Education Credits


Regulation E Requirements for Debit Card Error Resolution

AAP CreditsThis session will define and explain the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution.  We will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution.  We will discuss what you must do to minimize your financial institution losses. 

Topics covered will be:

  • The liability of your accountholder versus the liability of the financial institution
  • The Investigation
  • Provisional credit
  • Required communications
  • Recordkeeping

>> 1.8 AAP Continuing Education Credits


Regulation E In Depth

2 Part Learning Path

AAP CECThis two-part course navigates through the depths of Regulation E and how it relates to the specific payments (e.g., ACH, Card, Wire) rules to help ensure your financial institution’s compliance. Through the course of the webinar, real life examples are provided to demonstrate the regulationin action and provide you with the foundation to apply what you have learned.  Lessen the uncertainty and join us for this in-depth look at Regulation E. 

Part 1: Will cover          Part 2: Will Cover
Key Definitions   Error Resolution requirements
Disclosure and Notice Requirements   Reporting and Investigation Time-frames
Consumer Liability   Consumer Liability vs. FI Liability
Change in Term Requirements   Opt-in/Opt-Out
Stop Payment Requirements   International Remittance Transfer Rule
    Subpart B to Reg E

 

>> 3.6 AAP Continuing Education Credits

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Escheatment/Unclaimed Property Curriculum

Overcoming Escheatment Challenges

Banks and credit unions can reduce their unclaimed property liability and reach compliance!

New IconDid you know that the banking industry has the number one reported unclaimed property asset? Not only does this deplete assets under management, ever-changing unclaimed property laws also leave banks and credit unions at risk of non-compliance, which can result in significant fines and penalties. Audits are on the increase so it’s important to learn as much as you can and take action to mitigate your risk. Enroll for this session to learn how to retain assets, improve customer/member satisfaction and reduce risk.

Session topics will include:

  • Background on the various U.S. state unclaimed property laws
  • Why unclaimed property audits have increased in number and scope
  • Best practices for compliance
  • Creation of an 2017 unclaimed property calendar
  • How to locate owners and keep their accounts active
  • An update on the Uniform Law Commission’s rewrite of the uniformed unclaimed property act

Speaker--Michael J. Ryan, Georgeson LLC.

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