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June 30, 2016
12:30PM - 2:00PM

Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices

Presented by NACHA-The Electronic Payments Association and the Regional Payments Associations

Webinar

Member $199 | Non-Member $398

Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices

Thursday, June 30, 2016

12:30-2 p.m. CDT

What happens when goods and services are provided, but the consumer customer claims his/her account was not authorized to be debited? What is the process and what are a billers’ obligations and rights when investigating consumer ACH debits returned as unauthorized that the biller suspects to be fraudulent?

ACH debit transactions are a popular consumer bill payment method, where consumers authorize funds to be deducted directly from their bank accounts. A key bank account control and protection for consumers is the ability to claim a debit was unauthorized and have funds returned; this can also be an avenue for consumer fraud.

Though the overall volume of this type of consumer fraud is very low, these incidents translate into biller dollar losses and labor costs. To clarify the process for challenging unauthorized ACH debit claims, and the role of the ACH Network in resolving these disputes, this webinar will:

  • Summarize the applicable rules, regulations, and agreements that affect ACH debit bill payment liability when such payments are claimed by a consumer to be unauthorized; and
  • Share examples of biller best practices to mitigate suspected customer fraud related to ACH debits returned as unauthorized.

Billers, banks, payment providers, and others that service bill payment transactions, along with consumer financial institutions that handle these claims and disputes, will find this webinar valuable.

Speakers:

Robert Unger, AAP

Senior Director Product Management and Corporate Relations, NACHA – The Electronic Payments Association

 Frank D’Amadeo

Assistant Treasurer, Consolidated Edison New York

 Ryan Wilhelm

Product Manager, Discover Financial Services, Inc.

 Moderator:

Amy Morris, AAP

Senior Director ACH Network Rules, NACHA – The Electronic Payments Association

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 06/30/2016 12:30 PM 06/30/2016 02:00 PM false Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices Member $199 | Non-Member $398 Is it an Unauthorized ACH Debit or Consumer Fraud? Biller Best Practices Thursday, June 30, 2016 12:30-2 p.m. CDT What happens when goods and services are provided, but the consumer customer claims his/her account was not authorized to be debited? What is the process and what are a billers’ obligations and rights when investigating consumer ACH debits returned as unauthorized that the biller suspects to be fraudulent? ACH debit transactions are a popular consumer bill payment method, where consumers authorize funds to be deducted directly from their bank accounts. A key bank account control and protection for consumers is the ability to claim a debit was unauthorized and have funds returned; this can also be an avenue for consumer fraud. Though the overall volume of this type of consumer fraud is very low, these incidents translate into biller dollar losses and labor costs. To clarify the process for challenging unauthorized ACH debit claims, and the role of the ACH Network in resolving these disputes, this webinar will: Summarize the applicable rules, regulations, and agreements that affect ACH debit bill payment liability when such payments are claimed by a consumer to be unauthorized; and Share examples of biller best practices to mitigate suspected customer fraud related to ACH debits returned as unauthorized. Billers, banks, payment providers, and others that service bill payment transactions, along with consumer financial institutions that handle these claims and disputes, will find this webinar valuable. Speakers: Robert Unger, AAP Senior Director Product Management and Corporate Relations, NACHA – The Electronic Payments Association  Frank D’Amadeo Assistant Treasurer, Consolidated Edison New York  Ryan Wilhelm Product Manager, Discover Financial Services, Inc.  Moderator: Amy Morris, AAP Senior Director ACH Network Rules, NACHA – The Electronic Payments Association Webinar