Details
October 2, 2018
1:00PM - 2:00PM
ACH for Your Frontline Staff
Webinar
October 2, 2018
1:00-2:00 PM CT
8:00-9:00 AM HST
$199 Member/$398 Non-Member
Your customer service representatives are the face of your financial institution, a very important part of the team. Are these staff members educated on the basics of ACH to help better answer your customer’s questions? This webinar will provide your CSRs with the answers and tools they need to better understand and explain ACH, improving your customer satisfaction.
This Webinar Covers:
- ACH Basics
- The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
- The basics of Government Payments
Who should attend: Suited for Tellers and Teller Supervisors, All Retail and Customer Service Personnel
1.2 AAP Credits | CTP Credits May Apply
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10/02/2018 01:00 PM
10/02/2018 02:00 PM
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ACH for Your Frontline Staff
October 2, 20181:00-2:00 PM CT8:00-9:00 AM HST$199 Member/$398 Non-Member
Your customer service representatives are the face of your financial institution, a very important part of the team. Are these staff members educated on the basics of ACH to help better answer your customer’s questions? This webinar will provide your CSRs with the answers and tools they need to better understand and explain ACH, improving your customer satisfaction.
This Webinar Covers:
ACH Basics
The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
The basics of Government Payments
Who should attend: Suited for Tellers and Teller Supervisors, All Retail and Customer Service Personnel
1.2 AAP Credits | CTP Credits May Apply
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