November 4, 2021
Disputes, Debit Cards, Regulation E: It's a Process (AM)
Maryland In-Person Event
Location will be announced soon.
9:00 am - 12:00 pm ET
Educational Package Plan Eligible
$105 Member/$210 Non-Member
Understanding your responsibilities as a card issuer for handling error and unauthorized claims is critical to protecting your cardholders and ensuring compliance with Regulation E and the card networks. Key elements of this training session include compliance and timing requirements for responding to cardholder claims. We will discuss the card brands' “Zero Liability” provisions, review the chargeback process, and cover the timeframes in which merchants and card issuers need to respond to disputes. This is a great opportunity to review what you are required to do under Regulation E, helping you prepare for an audit and exchange experiences with your peers from other organizations.
This session will discuss:
- Definition of Unauthorized Claims
- Consumer reporting timeframes
- Completing your investigation
- Frequently asked questions
This session is ideal for Card/EFT staff, Audit/Compliance staff, Frontline staff and AAP/APRP Candidates.
Registration closes November 2, 2021.
3.6 AAP/APRP Credits | CTP Credits May Apply